1 Provider information

This website is a service of KNX Tutorial, Hochkamp 6a, 21244 Buchholz represented by Christian Szczensny, E-Mail: info@knxtutorial.com, URL: http://www.knxtutorial.com

2 General information

Your personal data (e.g. title, name, address, e-mail address, telephone number, bank details, credit card number) will be processed in accordance with the relevant statutory provisions on data protection, in particular the REGULATION (EU) 2016679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 January 2016. April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and on the repeal of Directive 95/46/EC (the Data Protection Basic Regulation - DSGVO), the Federal Data Protection Act (BDSG) and other data-related laws [e.g. the Telemedia Act (TMG)].

We will only use and process your personal data within the permissible scope of contract processing or if you have given your informed consent.

We do not pass on your personal data, including your address and e-mail address, to third parties. Excluded from this are our service partners who require the transmission of data for the processing of the contractual relationship or if we have expressly pointed this out. In these cases, however, the amount of data transmitted is always limited to the necessary minimum.

3 Anonymous data collection

You can visit our website without telling us who you are. We only learn the name of your internet service provider, the website from which you are visiting us and the pages of our website you are visiting. This information is only evaluated for statistical purposes. As an individual user, you will remain anonymous and will of course not be merged with your personal data unless you have expressly consented to this or one of the cases listed below applies.

4 Collection of personal data when you visit our website and use our services in general.

As a matter of principle, we only collect personal data if you provide us with it voluntarily and voluntarily. This can be done, for example, when placing an order or for the execution of a contract, a survey or when registering for services which require registration with personal data (e.g. for orders, special offers, competitions, newsletter dispatch or similar). In such cases, we only collect the data to which we are legally entitled and which is absolutely necessary for the fulfilment of the services you have requested (e.g. your name, your address, your telephone number and your e-mail address for ordering processes, for example, only your e-mail address and your first name for personal contact when registering for the newsletter). If we collect personal data from you (e.g. via a contact or order form), you only need to enter the required data. The mandatory data fields are marked accordingly. All additional data provided by you are purely voluntary and do not have to be disclosed by you. If you nevertheless indicate this, then you give us your consent with your disclosure that we may also store and process this data from you for the purpose stated in each case; in some cases we also request your express consent for data protection purposes, which require express consent, which you can of course give voluntarily, is not bound to any further requirements and can be revoked at any time for the future.

For the highest possible security of your data, these are transmitted by SSL coding in coded form. This is to prevent misuse of the data by third parties. Your data will only be stored and processed by us on servers within the European Union. A transfer to third countries does not take place unless we are entitled and/or obliged to do so by law or you have expressly consented in advance. However, these cases are then also clearly identified.

5 Data processing for the performance of the contract

Processing purpose You provide us with your personal data as part of our ordering process, for example. The compulsory data marked in this context are personal data which are necessary for concluding a contract with us. Of course, you are not obliged to provide your personal data. However, we cannot provide the service you require (e.g. contract fulfilment) without your notification of the data required in each case (in the case of an order, e.g. your e-mail address). With some payment procedures we need the necessary payment data in order to pass them on to a payment service provider commissioned by us. The processing of your data entered during the ordering process is therefore always carried out for the purpose of fulfilling the contract.

Legal basis The legal basis for this processing is Art. 6 para. 1 b) DSGVO.

Categories of recipients Payment service providers (Paypal, Stripe), order processing service providers (Sendowl)

Storage time We store the data required for the execution of the contract until the end of the statutory warranty periods and, if applicable, contractual guarantee periods. We keep the data required by commercial and tax law for the legally specified periods, regularly ten years (see § 257 HGB, § 147 AO).

6 Consent under data protection law with regard to cookies / analysis services

When you call up our site, you are asked for your data protection consent with regard to the cookies and analysis services used by our site. On various pages we use cookies to make visiting our website attractive and to enable the use of certain functions. Cookies are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your computer and enable us to recognize your computer during your next visit (so-called permanent cookies). Our partner companies are not permitted to collect, process or use personal data via cookies on our website. The cookies used by Google, for example, are explained here [https://policies.google.com/technologies/types].

By confirming the corresponding button of the “cookie banner” you declare your consent to the use of the cookies used by us. Your consent is voluntary and can be revoked at any time, but we draw your attention to the fact that use of our site without the cookies is not guaranteed.

We use the following cookies in detail:

  • bing.com - Advertising partner
  • facebook.com - Advertising partner
  • google.com, googleadservices.com - Advertising partner
  • knxtutorial.com and u.knxtutorial.com
  • hotjar.com - Our service provider for the measurement of user experience
  • affiliately.com - Our service provider for measuring affiliate partners
  • sendowl.com - Our service provider for sales and order processing
  • zendesk.com - Our service provider for customer service and management

7 About the use of cookies

We also use the following services:

a.) Bing

This website uses Bing as an advertising partner. Bing is a service of Microsoft Corporation. We use conversion pixels to recognize your user behavior. Conversion tracking is a free tool that we use to track what happens after a user clicks on our ad. This could be, for example, the purchase of a product or registration for a newsletter. Here your IP address may be transmitted to the respective service. More detailed information can be found here: [https://privacy.microsoft.com/de-de/privacystatement]

a.) Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. You can find an overview of cookies here: [https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en]. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, if IP anonymisation is activated on this website, your IP address will be shortened by Google in advance within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA where it will be shortened. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plugin available under the following link. [http://tools.google.com/dlpage/gaoptout?hl=en]

You can find Google’s basic statements on data protection at Analytics here [https://www.google.com/analytics/learn/privacy.html?hl=en].

b.) Google Tag Manager

To recognize your user behavior, we use the so-called Google Tag Manager. The Google Tag Manager is a solution that allows marketers to manage website tags through a single interface. The tool Tag Manager itself (which implements the tags) is a cookie-free domain and does not collect any personal data. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, it will persist for all tracking tags implemented with Google Tag Manager. For more information, click here: [https://www.google.com/intl/de/tagmanager/faq.html]

c.) Google Adwords conversion pixel

To recognize your user behavior, we use so-called Adwords conversion pixels. Conversion tracking is a free tool with which we can record what happens after a user clicks on our ad. This could be, for example, the purchase of a product or the registration for a newsletter. Here your IP address may be transmitted to the respective service. More detailed information can be found here: [https://support.google.com/adwords/answer/1722022?hl=en&ref_topic=3119146]

d.) Facebook Ads

The website uses Facebook Inc. (“Facebook”) as an advertising partner. This allows users of the Site to display interest-based advertisements (“Facebook Ads”) when visiting the Facebook social network or other sites that also use the process. This is to track our interest in displaying advertisements that are of interest to you in order to make our website more interesting to you.

Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the extent and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have called the corresponding website of our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, it is possible for the provider to find out and store your IP address and other identification features.

You can deactivate the Facebook Custom Audiences function at https://www.facebook.com/settings/?tab=ads#.

The legal basis for the processing of your data is Art. 6 I S. 1. f DSGVO. Further information on data processing by Facebook can be found at https://www.facebook.com/about/privacy.

d.) Sendowl

For the purpose of order processing we use Sendowl (sendowl.com). Sendowl is a service that is used for the sales process as well as order processing including shipping of the purchased products. For this reason your personal data, which you communicate to us during the purchase process, will be stored by Sendowl. We have signed a “Data Processing Agreement” with Sendowl as the so-called Data Processor, in which Sendowl confirms to comply with all legal regulations according to applicable law.

e.) Personalized advertising banners and advertisements

This website uses Google Inc. technology to collect and store anonymised information about the surfing behaviour of website visitors for marketing purposes. This data is stored on your computer using so-called “cookie” text files. Google Inc. uses an algorithm to analyse surfing behaviour and may subsequently display personalised banners or advertisements on other websites (so-called publishers). Under no circumstances can this data be used to personally identify the visitor to this website. The collected data is only used to improve the offer. It will not be used or passed on to third parties in any other way. You can object to the completely anonymous analysis of your surfing behaviour on this site by clicking on the following link to unsubscribe: Page to deactivate Google advertising

8 Revocation of your consent

If you have given us your consent under data protection law for certain data uses and/or services, you can of course revoke this at any time with effect for the future. A simple message to the following address is sufficient:

KNX Tutorial, Hochkamp 6a, 21244 Bucholz, Germany represented by Christian Szczensny, E-Mail: info@knxtutorial.com, URL: http://www.knxtutorial.com

9 Your rights

You have various rights with regard to your personal data. As the data controller, we have taken appropriate measures to provide you, the data subject, with all information pursuant to Articles 13 and 14 of the DSGVO and all communications pursuant to Articles 15 to 22 and Article 34 of the DSGVO relating to the processing in a precise, transparent, comprehensible and easily accessible form in clear and simple language. The information shall be communicated in writing or in any other form, including, where appropriate, by electronic means. If you so request, the information may also be provided orally, provided that your identity as a data subject has been established in another form.

Among other things, you have the right at any time to request written or electronic information about the data stored about you and its origin, the recipient or recipients, and the purpose of the storage. In addition, you have the right to demand that incorrect data be corrected and that your data be deleted or blocked if the legal requirements are met. All you need to do is send a simple message to the address given below:

KNX Tutorial, Hochkamp 6a, 21244 Bucholz, Germany represented by Christian Szczensny, E-Mail: info@knxtutorial.com, URL: http://www.knxtutorial.com

10 Email advertising

If you have registered separately for the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time without incurring any costs other than the transmission costs according to the basic rates of your access provider. You can unsubscribe at any time directly via the newsletter or by sending an e-mail to info@knxtutorial.com .

11 Further information

If you have any further questions or suggestions on the subject of “data protection”, or if you would like information on your data or its correction or deletion, please write to us by e-mail or letter:

KNX Tutorial, Hochkamp 6a, 21244 Bucholz, Germany represented by Christian Szczensny, E-Mail: info@knxtutorial.com, URL: http://www.knxtutorial.com

Buchholz, June 2019

 

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